Moodle is currently unavailable.  Our technical team are investigating the issue as a matter of priority.

We apologise for the inconvenience.

some staff are currently unable to create new Reading Lists within Moodle.  Staff and students should be able to use existing Reading Lists as normal.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.  In the interim, please duplicate an existing Reading List or contact:

digi-ed@ucl.ac.uk

from your UCL email account with the Moodle course title / url.

Workaround

To bypass the risk of losing existing text when editing Labels and Activities, change to the TinyMCE Text editor before making any changes:
- Click on your name, top right of the screen
- select 'Preferences'
- under User Account, select Editor preferences
- from the drop down, select TinyMCE HTML editor
- [ Save changes ]
We are aware that the ATTO editor includes some functions not available in the TinyMCE editor, and our technical team are working to resolve the issue urgently.

User's cannot use the Moodle Mass Actions block within the Collapsed Topics or Onetopics format (formally known as the Tabs format). See below:

Collapsed topic format: The options to see the check box options are not visible, this does not allow you to select your activities and proceed action with the mass action block. 

Onetopic format: The options to select your activities using the check boxes are visible and this allows you to select your activities. However, the action to carry out your request using the mass action block will not funtion. 

Workaround

The suggested workaround is to change to a working course format, apply your changes and switch your format back to the original format. To do this, go to your Course Administration > Edit settings > Course format > change to one of the working formats listed below > click on Save and display. 

• Flexible format
• Grid
• Topics format
• Weekly format

*Please note, Mass Actions block is working as expected within the Moodle 20/21 Snapshot.

Safari web browsers users using the Moodle Atto editor cannot select the heading tags or experience slow load times.

Workaround

The suggested workarounds are listed below:

1. Switch to TinyMCE editor, go to the M02 - Text editor to change your Moodle editor.
2. Use Google Chrome or Mozilla Firefox web browser.

Within a Moodle Quiz, if you have two Javascript Molecular Editor(JME) questions on the same page, only the answer response to the last JME question is saved for the student. 

Workaround

Digital Education recommends that every Quiz Question is provided on a new page as this ensures student answers are saved with each page load. It also reduces the load on Moodle.

To set this up:

1. Open your Quiz
2. Click Edit Settings
3. Under Layout
4. Set New page  to 'Every question'.

For more guidance on Moodle Quizzes please see the Moodle Quiz guide.

Within the Moodle Participants area if you scroll to the bottom of the participants list and click on Select all XXXX users 

You will notice the Choose actions button greys out / unavailable to select.  

Workaround

To first refresh the participants page, and apply any filters is necessary. Scroll to the bottom of the participants list and Select Show all 273 (your number will depend on the amount of users you have available on your Moodle course).

Scroll back to the top of the participants list and below the First name a/ Surname column header, click the checkbox

Scroll back to the bottom of the participants list and you options are available for you to select.

How Turnitin should work:

If a Turnitin assignment has been set to anonymous marking and no submissions have been made it should be possible to edit (further extend) the Post Date of an assignment and keep the assignment anonymous.

Issue:

There seems to be instances where the above is not the case.  Though the assignments appear anonymous in the first instance if you choose to extend the Post Date by editing it, once a student makes a submission, their name is revealed and all other names appear anonymous. Even though the ‘new’ Post Date has not passed. This seems to happen ONLY in cases where the assignment settings have been edited in the assignment inbox via the pencil icon (image 1). We have reported the issue to Turnitin and they are investigating this as a matter of urgency.

Workaround and actions to take if you would like to update the assignment Post Date:

SCENARIO 1: No submission(s) has been made to the assignment and the Post Date has passed:

Edit/update the Post Date and any other dates within the Edit settings page of the assignment as necessary -  Turn editing on > Navigate to the relevant assignment >  Edit > Edit settings > Edit the relevant dates (image 2) > Save and display

SCENARIO 2: The Post Date has NOT passed and is correct, a submission has been made and the name of the student(s) who made a submission has been revealed. Other student names in the submission inbox remain anonymous, however as each student submits their name is also revealed.

A new submission inbox will need to be created.

SCENARIO 3: The Post Date seems correct, no submissions have been made BUT you may have edited the P ost D ate within the assignment inbox screen via the pencil icon (image 1)

Turn editing on >Navigate to the relevant assignment >  Edit > Edit settings > Save and display. This will ensure that the Post date is updated correctly.

Image 1 - assignment inbox

Image 2 - edit settings

Resolution

Turnitin are currently aware of this issue. As of August 2020, they recommend the same work in as provided above. For updates see Turnitin's known issues for Moodle page.

The Library Resources block on Moodle currently doesn't display its icons and will show the missing image placeholder instead.

Workaround

None

Update 12/12/2022 - Issue Resolved.  We shall continue to monitor this.  Please report further issues to digi-ed@ucl.ac.uk 

Due to an authentication issue, some staff are currently unable to create new Zoom activities from within Moodle. Staff and students should be able to join existing meetings as normal.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.  In the interim, if you urgently need to create a new Zoom meeting in the next few days, please contact:

digi-ed@ucl.ac.uk

from your UCL email account account with the Moodle course title / url.

Some staff are currently unable to add new Lecturecast activities to a Moodle course.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.

In the interim, if you need to create a new Lecturecast activity you can duplicate an existing activity, so that you can rename and reuse it.
(To duplicate a Lecturecast Activity, Turn editing on, select Edit next to the existing activity and select Duplicate).

Alternatively, if you do not have an existing Lecturecast activity on your current Moodle course you can import a Lecturecast activity from another Moodle course.
The following wiki link provides instructions to import an activity from one Moodle course to another:
https://wiki.ucl.ac.uk/x/eB88AQ
(Please ensure you only select the Lecturecast activity that you wish to import).

If you require assistance with creating a new Lecturecast activity, please email digi-ed@ucl.ac.uk from your UCL email account with the Moodle course title / URL.

Description:  When a course in Blackboard Learn is using Ultra View, Group Room recordings are not visible to users after creation. 

Steps to Replicate:

1. Create an  Ultra course 
2. Create an  Assignment
3. Open  Settings  and  Allow Class Conversations
4. Assign some users to groups
5. Select the button titled  Conversations
6. Select a Group
7. As instructor, open Collaborate and click the start recording button

Expected:  Once an instructor records the session, recordings can be found in the Collaborate scheduler.

Result:  Recordings made from these rooms are not visible.

 
Symptoms: Unable to view recordings created in Group Rooms

Resolution/Workaround: This does not happen when the course is set to Original view.
Information:

Related Links

Conversations  ​​​​​​​
Target Release: Future Reference

In a Moodle Assignment (NOT Turnitin Assignment), if it has been graded but is still anonymised, the grades do not show up in the Gradebook as exemplified below.

However, as below, the Course Administrator or Tutor can see the grades when viewing the assignment. 

Workaround

If everything has been graded, the solution is to de-anonymise the assignment by clicking the highlighted "Reveal student identities" option above. 

However, if there are individual student extensions or another reason that not everything has been graded, the assignment cannot be de-anonymised and you should contact Digital Education at digi-ed@ucl.ac.uk to resolve the issue.

Users may experience issues drawing on the Whiteboard in a Collaborate session, when using an Apple Pen on an iPad device. The issue occurs if your hand makes contact with the iPad screen, as the drawing tool may become disabled which will prevent the Apple Pen from marking on the Whiteboard.  The whiteboard screen will then drag about the screen, like you are trying to scroll the whiteboard. The whiteboard screen will drag about the screen, like you are trying to scroll the whiteboard.

Steps to Replicate:

1. Open the  Collaborate Panel



2. Select  Share Content  Tab



3. Select  Share Blank Whiteboard


4. Select the  Drawing  tool



5. Make contact with the iPad screen with your finger before writing with the Apple Pen.

Affected Platforms

iPad IOS.

Workaround

1. Touch the screen with the pen before your hand/finger does.
2. Use the text tool with keyboard to annotate on the whiteboard
3. Use an artist glove that covers your pinky/fingers to avoid the contact

Article #: 000076001

Blackboard Collaborate users on iOS 15 and Safari 15 are experiencing low speaker volume that may make it hard to hear the Collaborate session.

Workaround - ongoing

Apple has confirmed a known issue with their WebKit and are planning a fix for an upcoming iOS 15 release. Until a ix is applied. please use a alternative browser, Google Chrome or Mozilla Firefox.

Article #: 000076023

Uploading animated GIF files to Collaborate sessions that utilise the new Whiteboard will produce a series of still images rather than a single animation.

Workaround

In order to share an animated GIF file in a Collaborate session that utilizes the new Whiteboard, the Application Share feature must be used. Users can open the animated GIF using another application such as their web browser, for example, then either share the application, the entire screen or the individual browser tab containing the animation.

1. Open an animated GIF outside of the Collaborate session.
2. Join a Collaborate session.
3. Open the  Collaborate Panel  in the lower-right.
4. Select  Share Content.
5. Select  Share Application/Screen.
6. Choose either the  Entire Screen, the  Window  or the  Chrome/Edge tab  where the animated GIF file is playing.
7. Click the  Share  button.
8 The animated GIF file will now be displayed in the Collaborate session. Note that when sharing an application or browser tab, the size of the shared window can be adjusted to reduce the amount of border that appears around the animation if desired.

Article #: 000075974

Blackboard Collaborate users using Mozilla Firefox version 87 connecting via TCP or TLS cannot connect to the session. Users will see an Error: "Uh-oh. You can't connect. Try to rejoin." Other browsers and versions of Firefox are not affected by this issue.

Workaround

For users connecting from behind a Firewall or using TCP/TLS only due to a ISP constraint in South America, at this time we do not recommend upgrading to Firefox 87. Affected users can either use supported versions of Google Chrome or Microsoft Edge (Chromium) for their Collaborate sessions. For more information about supported browsers, click here .

If the user must use Firefox, they will need to downgrade to Firefox 86: https://support.mozilla.org/en-US/kb/install-older-version-firefox

This issue is also fixed in Firefox 89 Nightly. Please note that this is a beta browser and is therefore not supported at this time by Collaborate. https://www.mozilla.org/en-US/firefox/89.0a1/releasenotes/

Article No: 000057015

Blackboard Collaborate attendees are unable to see closed captions if they join session AFTER captioning begins.

Workaround

Method One
Stop captioning by removing captioner

• Participant Panel > Click Ellipses next to Captioner's name > Remove Captioner

Start Captioning again

• Participant Panel > Click Ellipses next to Captioner's name > Make Captioner

Note, existing captions will be removed from screen if this method is chosen.
Session recording will contain full caption history.

Method Two
Wait to start captioning until after all expected attendees have joined the session.

Article #: 000075408

You may have an error when uploading PowerPoint files within Blackboard Collaborate and this leading to unable to share your presentation. The vendor is aware of this issue and working on resolving this as high priority.

Workaround

If you are experiencing PowerPoint conversion issue and sharing your slides, you can save your PowerPoint presentation as a PDF and upload within Blackboard Collaborate to share you presentation. You can also save your PowerPoint file as separate image files. 

To Save the Slides as Images, please do the following:

1. Open PowerPoint
2. Open the presentation needed
3. Click File
4. Click Save as Pictures
5. Save the pictures to your Desktop for easy finding
6. Select Format: JPEG
7. Click Save
8. The images are now saved to a new folder on your Desktop
9. To Upload the Images to your Session
10. Open your Collaborate session
11. Click Load Content
12. Browse to the Desktop folder created above and select all of the images from the newly created folder by pressing Command + A
13. Click Open
14. Select: Import Images as Individual Pages > Load
15. The Page Explorer will open. This will allow you to move slides to different rooms and organize them.

Article #: 000075808

RESOLVED 

Update April 21, 2022.  This issue was resolved with Collaborate release number 22.06 on April 19, 2022.

Collaborate Recording Image may freeze when a user stops sharing a Chrome Tab in a Collaborate session.

Steps to Replicate:

1. Start Collaborate Session
2. Start recorder
3. Share a Chrome tab
4. Click Stop Sharing in the Chrome tab banner

      5. Observe that all looks normal during the live session, but the recording freezes on the last image shared via the chrome tab.  Neither the speaker’s video nor avatar is shown thereafter in the recording.

Affected Platforms

MacOS and Windows using Chrome, Firefox or MS Edge.

Workaround

To recover the recorder focus after clicking Stop Sharing in the browser banner, begin a new Application Share, File Share or share the Whiteboard in the Collaborate session.
To prevent the issue, click the Stop Sharing button in the Collaborate Interface instead of the browser Banner.

Article #: 000076295

Some Collaborate session attendance reports for sessions held after the Collaborate 22.04 release on Thursday March 10, 2022 will be shorter in length that expected or missing entirely. 

Affected Sessions

Sessions that are reused may experience this issue, for example Course Rooms or sessions that are available through the entirety of a course. 

We will unfortunately not be able to fix the broken or missing session attendance reports. 

Symptoms: The Collaborate session attendance report available to the instructor by clicking the Session Options and View Reports does not show reporting for the days after March 10, 2022. 
Cause: Update March 17, 2022:

A hotfix has been deployed to all hosting regions to resolve the root cause of this issue.

_________________________________

A root cause has been identified and a hotfix is being deployed March 15th through March 16th, 2022. No downtime of Collaborate is necessary to deploy the hotfix.

Workaround:
Create a new session instead of reusing an existing session.

Resolution : 

Update March 17, 2022:

A hotfix has been deployed to all hosting regions to resolve the root cause of this issue. No further action is needed from session moderators/owners. Session attendance reports will appear again for all sessions started post-hotfix.

We will unfortunately not be able to fix the broken or missing session attendance reports. 

URLs that contain a combination of characters matching the shortname for most emojis supported by Collaborate Ultra will generate those emojis when posted in a chat message. The emoji will appear in place of the character combination in the URL which effectively cuts the hyperlink short. As such, users that click on an impacted hyperlink from the chat panel will not reach the intended destination.

For example, URLs from Sharepoint oftentimes follow the format below. Note that these URLs are used only as examples and do not lead to any actual resources.

• https://organization.sharepoint.com/:b:/index

The character combination  :b:  from the URL above matches the shortname for the following emoji:

As such, the URL appears in the chat panel as follows:

If this URL was real, session attendees that click on the hyperlink in the chat panel would be taken to https://organization.sharepoint.com rather than  https://organization.sharepoint.com/:b:/index

Affected Platforms

All

Workaround

Two possible methods to work around the issue are as follows:

1. Pass the impacted URL through a URL shortening service prior to posting it in the session chat.
2. When copying a URL from a hyperlink, right-click on the link and choose the  Copy  option as seen below rather than  Copy Link Address, then paste the hyperlink in the Collaborate session chat. This will copy the hyperlink itself rather than the text that makes up the URL, thus preventing the emoji from appearing in chat.

Google has identified the following bug in their Chrome browser which can cause Collaborate session(s) times to appear incorrectly. Blackboard is aware of a behaviour where the time within Chrome browsers displays the session start time incorrectly compared to your device time.

Workaround

This does not affect the running of the session but please do inform your students who are using Google Chrome browser, to either ignore the browser times or to switch to another browser (Mozilla Firefox). We are waiting for the vendor to provide a fix as a matter of urgency.

When the Speaker Volume slider is set to 1%, the output volume matches that of the 100% setting (maximum audio output). All currently supported browsers on Windows 10 and macOS are experiencing this issue. 

Expected result: Setting the volume to 1% produces audio output at 1% of the max value. Setting to 2% produces 2% of max volume output, etc.
Actual result: Setting the volume to any value other than 1% works as expected. When the slider is set to 1%, the output volume matches that of the 100% setting.

Workaround

Set the Speaker Volume slider to any value other than 1%.

Some recordings created on 11th November, 2021, between 12:00 Midnight GMT and 12:00 PM (GMT) are missing whiteboard content. Affected recordings are playable, including audio and video, but whiteboard content is not visible during playback. Missing content cannot be recovered. We apologise for any inconvenience that this has caused.

Workaround /  Resolution

The root cause of the 11th November, 2021 incident has been identified and the incident was resolved on the same day. Collaborate SRE and Development teams are actively investigating how to prevent this issue from occurring again in the future. We ask that you please refrain from opening any new cases on  this issue, since recordings with missing content cannot be recovered.

If you are updating your course format for next academic year, please use Firefox or Safari browser.

If you have Google Chrome version 93.0.4577.63, you will experience the below error when trying to change the Moodle course format/layout.

Workaround

Switch to Mozilla Firefox or Safari web browser and apply the change to your course format. 

Quick editing a Zoom meeting using the pencil icon on Moodle can lead to unexpected behaviour.

This includes changes to a meeting's name not carrying over to the Moodle calendar. As well, it has been reported that changes to a meeting name do not always carry over to the Zoom web portal, and will revert after a period of time.

This has been flagged to the developers of the Zoom plugin to investigate. 

Workaround

Avoid renaming if possible.

If you do need to rename something, edit the Zoom meeting, and update the name on the settings page.

If the issue persists, create a new Zoom meeting and delete the old.

Moodle Quizzes 'Total of marks' displaying 0 or an odd number compared to the total quiz marks assigned to individual questions, see below examples of common errors. This issue is only affecting some quizzes on Moodle snapshot 20/21.

Workaround

Until a site wide fix is implemented, you can apply a resync to fix the your total quiz marks.

To do this, please go to your Moodle Quiz > Quiz administration > Edit quiz > locate any individual question > click on the pencil icon > change the mark to any number and click away 

With the same question, click on the pencil icon again > change the mark back to the correct mark and click away > this will now force the the Total of marks to resync to display the total correct mark.

Within Moodle, the Zoom Attendance report is not generated from 26th November 2020 onwards. We are working with Zoom service providers to resolve this and a date to fix the report is yet to be confirmed. 

Workaround

To access the Zoom attendance report, please contact the Meeting organiser (the organiser who created the Zoom session) to download the attendance list from their Zoom home page. To find out how to do download the attendance report, please visit Zoom guide. Please note, until a fix is implemented, only the meeting organiser will have access to this report. 

When an attendee dials into a Collaborate session using the  Anonymous dial-in  number, the caller will hear an audible message indicating that call has been disconnected and then reconnected. This disconnect/reconnect cycle is frequent enough to create a disturbance to the meeting and a loss of the ability of the caller to follow the meeting at times. 

Affected Platforms

We have been able to replicate this issue from all Collaborate Ultra environments only when using  Anonymous dial-in .

Workaround

In-session audio (VoIP audio) remains fully functional. If you have the ability to connect to the session using your computer audio or by using a mobile device you will not experience this disconnection and loss of audio. Turn your audio and video on. 
Additionally, in-session teleconference audio (using the phone number and pin available from within the session) remains fully functional. If you have the ability to join the session from a computer or mobile device and still wish to use the phone for audio, please use the in-session number. Use your phone for audio while in the session.

A small percentage of users have reported a problem when using Google Chrome or Microsoft Edge to join a Collaborate Ultra session or breakout group, causing them to be unable to join. The users will see a purple spinner that eventually resolves to the following error: "Uh-Oh. You can't connect. Try to rejoin"

Workaround

On April 20th, 2021 Blackboard released a permanent solution to the issue.

Any users still having issues using Google Chrome should try one of the following options:

• Make sure that Google Chrome is up to date. Copy and paste chrome://settings/help within your Google Chrome address bar, this will automatically run or check for updates. 
• Clear Browser Cache.

When using Mozilla Firefox version 86.0, you will notice some of your setting options displaying horizontally 'example below'. 

Workaround

This does not affect the running of your course and you can still use the options within the Moodle settings. Alternatively, you can choose to ignore the the horizontal display or to switch to another browser (Google Chrome). We are waiting for the developers to update the Moodle theme.

When a NEW user logs into the snapshot 19/20 they are presented with the terms and conditions which they need to accept. However their response is not saved due to read only mode on the snapshot and this is presented again when they log in later. 

Workaround

Digital Education are working to resolve and review the read-only plugin to fix this issue - unfortunately nothing can stop this and the user has to re-accept the terms on each login. We will update this section once we have a resolution/workaround

Display issues with browser version Safari 12, 13 and 14 is causing issues with Moodle pages wrapping text and not allowing you to scroll down on the Add as activity or resource chooser.

1. The right hand scroll bar is missing to scroll down to the remaining activities and resources. 

.

2. Safari web browsers is wrapping the Moodle page text, see below. This is a Moodle theme issue only affecting the Safari browser. 

Workaround

Please use Google Chrome or another web browser as this is affecting Safari 12,13 as well as 14.

Within a Blackboard Collaborate, some sessions with two or more breakout rooms may experience an issue where participants in a breakout room are not able to share audio/video. The vendor is aware of this issue and working on resolving this as high priority.

Workaround

Please create a new breakout room and move the participants from the affected one to the new breakout room.

For more guidance on this issue, please see the Blackboard Collaborate known issues page.

Moodle edit options buttons disappear intermittently when mouse hover / roll over. This affects accessing editing options on your Moodle page. 

Workaround

Please note, the hidden options do exist even though they have disappeared. Please go ahead and use the mouse to roll over and bring your options back, allowing you to select your option. A fix to this bug is scheduled for the next Moodle update. Moodle update on 18th November 2020. 

Update:

This issue is was resolved on the 18th November 2020 Moodle update.

The Gapfill question type results in display errors including the Moodle footer appearing on top of quiz questions and/or Moodle blocks appearing under quiz questions. 

This makes it confusing for students to complete Quiz questions on the page and to navigate the quiz.

Workaround

1. Edit a Gapfil question.
2. Select More Options
3. Change Display Answers to gapfill, or dropdown.
4. Save

Update:

This issue is was resolved with the Moodle update to 3.9

Blackboard Ally's score icon appears beneath the wrong resource. This occurs where there is a resource on Moodle, and beneath it, an image is directly embedded. Ally's score icon will appear beneath the resource as normal. The same icon will be duplicated and appear beneath the image below the resource. The icon will link to the same accessibility report for the resource. The image's own accessibility report does not appear.

Please note that these icons only appear to Course Administrators and Tutors. This issue does not impact students.

The issue is under investigation by Blackboard.

Workaround

The issue is now resolved.

Where you have added a Media Resource on Moodle, and set the Media Resource to allow downloads. The download button does not appear beneath the video.

Our technical teams are currently investigating the issue.

Workaround

The download button is still there and functional. Please direct users to click near the bottom right of the video and the option should display.

How Turnitin should work:

When setting up a Turnitin assignment, under GradeMark Options, staff should be able to launch the rubric manager to build and edit rubrics. 

Issue:

The rubric manager when launched does not display correctly, as a result, staff are unable to build or edit rubrics.

Workaround

• Create the assignment without a rubric.
• Open a submission - you could either submit as a test student or wait until submissions have been received. You could provide your rubric as a word document on Moodle so that students have access to it before they submit.
• Click the rubric icon.

• Click the cog icon. 

• Build your rubric or grading form as normal.

Resolution

Rubrics can now be attached as before.

The 'Allow Group Import' (CMIS groups) function available via the Portico enrolment block is currently not working. This means that any groups set up in Portico will not automatically be created in Moodle if this option is selected. The technical team hope to have this resolved for the start of term 2 as further investigation into this is required.

Workaround

Groups can be created and users assigned to groups via the Bulk enrolment method. For courses running in  term 2,  please DO NOT follow the steps below.  We hope to have the issue resolved by then and want to avoid the creation of duplicate groups.

For courses running in term 1 (Sept 2019 - Dec 2019), do the following:

• Turn editing on and navigate to the Portico mappings block to ensure 'Allow Group Import' is unticked but that Mappings are activated.
• Enrol users  and assign them to groups via the Bulk enrolment method described in the following the  guide - M06 Bulk enrolments.

How Moodle assignment with Turnitin should work:

Students need to accept Turnitin's Terms and Conditions in order to submit their first assignment to Moodle assignments with Turnitin integration.

Issue:

Students are unable to accept the Terms and Conditions.

Workaround:

Ask the student to accept the Terms and Conditions and submit on the Turnitin assignments on the Plagiarism and Academic Writing course. Any submission to the Plagiarism and Academic Writing course is not stored with Turnitin and so will not be picked up in any subsequent Turnitin submission.

Alternatively, kindly request the student submits their assignment using the Firefox browser.

MathML equations in Moodle do not display correctly for students using Chrome or Explorer browsers.

Workaround

Please create any equations using Moodle's TeX editor.

A new feature introduced in the Moodle summer upgrade is the display of your blocks within a sidebar that can be open and closed when accessing Moodle on a mobile phone. This toggle, which is a blue button with a white button, appears on the right side of the screen but currently doesn't display on iOS.

Workaround

None

All folder resources on Moodle have a blue background on the description which impacts readability and accessibility.

Workaround

None

If you're a course administrator or tutor enrolled onto courses that are hidden, there's no indication within the course overview block that a course is hidden. The course overview block allows users to star (favourite) or hide courses but that applies locally to the user when looking at their dashboard and has no impact on a course being visible/hidden within the settings.

Workaround

If you're hiding old courses from students on Moodle, you can check that they're hidden by going into the course itself or looking at the Moodle category structure: https://moodle.ucl.ac.uk/course/index.php

In the MyFeedback block, on the second 'My Students' tab, it says that 'Any personal tutees you are allocated (in Portico) will show by default in the list below.' but they do not. No Personal Tutees are shown for members of staff to whom they have been allocated in Portico. A fix is currently in development.

Workaround

None

Unfortunately as a result of an update by Library to their Talis Aspire plugin, the reading lists were not working on Moodle and reading lists were not being displayed.

Workaround

The reading list plugin has now been updated as of Friday 13th September and you can now add your reading lists to your modules/courses. Please note the old plugin will be removed and all placeholders for your old reading lists will also be removed as a result on the 20th September.

If you're a course administrator or tutor who would like to reset their course, please note that due to some changes in the way enrolments work the block has been disabled and will be enabled by the 20th August.

Resolution

The portico enrolment block is now visible and mappings made within the block will correctly enrol students

Please note that currently within the Moodle Mapping interface there is a display error. For the majority of modules you may see 2 identical entries. Please tick both entries to ensure students are imported onto the course. The SITS team are investigating this duplicate occurrence and we hope to have it removed shortly.

Some users have reported having to enter their credentials multiple times to log into Moodle despite having cleared their cache.

Resolution

An issue with Moodle's infrastructure was resolved

User’s may find that they are logged out of Moodle automatically and have to log in again. This seems to happen more so when attempting to enrol users.

Resolution

An issue with Moodle's infrastructure was resolved

User’s may find that they are logged out of Moodle automatically and have to log in again. This seems to happen more so when attempting to enrol users.

Resolution

An issue with Moodle's infrastructure was resolved

User’s are not appearing when trying to send a message from Quickmail and messages are not being emailed out to students.

Resolution

A newer version of the Quickmail plugin has been deployed

This question type is not working on Moodle quizzes. 

Workaround

Consider using a similar question type, such as the Matching or Gapfill question type.

Resolution

Will be fixed in the next update of UCL Moodle (13th August)

User’s are not appearing when trying to send a message from Quickmail.

Workaround

Use Forums to contact groups, or email outside of Moodle to contact individuals.  cc' other Staff members, if required.

Resolution

Will be fixed in the next update of UCL Moodle (13th August)

Some users have reported that they are unable to access the Administration block.

Workaround

None at present.

When a non-admin role such as a Manager and tutor tries to complete a course reset this should unenrol students from the previous cohort. Unfortunately there is a bug and students are not being unenrolled which means the new course has two cohorts of students.

Solution

You will need to reset your course as normal and then remove the Portico enrolment method as detailed in the Reset your course guidance.

As part of the ongoing investigation on Moodle service performance we have disabled the Blackboard Ally service. This will be restored once we have ruled it out from causing any signigicant performance issues.

Workaround

None.

Some links to images and documents in Moodle snapshot 18-19 direct users to Moodle 19-20.

Workaround

Please send instructions to students on how to access a specific resource or activity rather than sending a link.