UCL Logo

Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


titleMy students are receiving an internal server error or a 404 error when they try to access a Lecturecast video, what can I do?

If your students see an error message like below:

Echo360 Sever Error MessageImage Modified

This likely indicates they do not have permission to view a Lecturecast video.

Students and staff must click a Lecturecast activity link created by a tutor or course administrator in Moodle, before they can access any URL linked or embedded videos from the associated Lecturecast section. 

The Lecturecast activity link will appear alongside the Lecturecast icon on Moodle, and should display similar to the image below:

Example Lecturecast activity link showing the Lecturecast 'play' icon and the name of the link.Image Modified

To create a Lecturecast activity link, see the guide Linking Moodle to Lecturecast

For guidance to students, see the student Lecturecast FAQ guide.

For example:

In the Moodle course ECON0001, a tutor or course administrator must create a Lecturecast activity link to the ECON0001 Lecturecast section. The Lecturecast activity link can either be to a home section, i.e. all the ECON0001 Lecturecast videos, or a specific video within a Lecturecast module section e.g. 'Intro to Financial Markets' in ECON0001. 

Students need to first click the activity link to gain access to the ECON0001 Lecturecast section.

Once they click the link, they can subsequently view any embedded or linked videos without needing to follow the activity link again.

If your question hasn't been answered here, please contact lecturecast@ucl.ac.uk