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April 2007


Chris Dillon

First-sixth drafts

March 2008


Chris Dillon & Tina Barclay

Seventh draft

April 2008


Chris Dillon

First version

April 2008


Tina Barclay

Second version

May-June 2008


Chris Dillon

Third-fourth version

Sept.-Feb. 2009


Chris Dillon

Fifth-seventh version

Dec. 2010


Chris Dillon

Eighth version

2 Introduction

This document has been drawn up to describe the service staff and students can expect when using the wiki service supported by Information Systems at UCL. It is a communication tool to help manage expectations, clarify responsibilities, and provide an objective basis for assessing service effectiveness.


Support: Support documentation is available on the wiki. Email queries should be directed to wiki-support@ucl.ac.uk. Support is also available from the Learning Technology Support Service - LTSS (ltss@ucl.ac.uk) and the Faculty Information Support Officers - FISOs (fiso@ucl.ac.uk). A limited amount of support is also provided by the Open Learning Centre (www.ucl.ac.uk/is/olc).

Training: Contact the Learning Technology Support Service - LTSS to discuss training requirement (ltss@ucl.ac.uk)
Users requiring further help should use the online training materials and information provided by the wiki community at: http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home