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  1. Go to the Turnitin assignment in Moodle.
  2. Click on the Submission Inbox tab.
  3. Click on the similarity score (shown as a % with a coloured bar alongside it)
  4. Click on the highlighted text in the document that shows a match to another source.
  5. Click on the name of institution the matching assignment was submitted to (e.g. Submitted to University College London)
  6. A note will appear explaining that you need to request this document from the author's instructor. 
  7. Click [send a request to view this paper] to submit the request.
  8. An email will be sent to all instructors connected to that assignment in Turnitin. For an assignment submitted to UCL Moodle that means all course administrators and tutors will receive the request via email.
  9. If the request is accepted you will receive the paper to your UCL email account. The document will be sent in plain text within the body of the email.

[Back to top]

Can I double blind mark work submitted to Turnitin using GradeMark?

There is no way to double blind mark using GradeMark in Turnitin. One way to double mark using GradeMark is to put initials such as M1 and M2 next to comments made by each marker. However, this is not blind as the markers will be able to see the previous markers comments. Students will be able to see these comments when their marks are released, unless they are deleted first.

[Back to top]

Why does the Turnitin submission box take so long to load?

The submission inbox can take time to load as it has to synchronise data with the Turnitin servers and check all of the originality reports. This is a particular problem when there’s a high number of students enrolled on a Moodle course. There are two ways to reduce the loading time, either preventing the submission inbox from auto refreshing or setting up multiple inboxes.

To prevent the submission inbox from automatically refreshing each time you enter it, go into the Turnitin assignment and then click the ‘Options’ tab (located next to the Submission Inbox tab). Located the ‘Auto refresh Grade/ Score’ setting, and from the drop down menu (which should be set to ‘Yes, automatically refresh originality scores and grades’ by default) select ‘No, I will refresh originality score and grades manually’. Once you have done this you should click ‘Save Changes’.

NB This will change the setting for the submission inbox for everyone using it. Make sure that other tutors/ administrators know to click ‘Refresh Table’ at the top of the submission table to refresh the grades/ originality reports.
If you set up multiple inboxes then ensure there are no more than 100 students submitting to one submission inbox. You will also need to set up a new Turnitin assignment for each inbox, and clicking the duplicate button will simply produce multiple links to the same inbox.

[Back to top]

Can I use Turnitin with Windows 8?

Windows 8 is currently unsupported by Turnitin. Advice to users is to use Internet Explorer in conjunction with Windows 8 for best performance.
Firefox and Chrome do not allow the marker to select text to make comments.

[Back to top]

Troubleshooting

Why do I get a ‘Read-only’ message when I try and access a Turnitin assignment?

...

I have received a Turnitin 'Paper View Request' what do I do?

When an instructor receives a 'Paper View Request' email from another instructor who is also using Turnitin.

For example, an instructor from another Institution, has a report for one of their students showing a match to a paper that was uploaded to one of their courses.

When an instructor receives one of these requests, they can choose reply to the email, which would give the 'requesting' instructor a copy of the matching paper.  But they are not required to reply. They can just ignore the request if they choose. We leave that decision to the Instructor who received the request.

If the instructor replies to the email, the 'requesting' instructor will only get a copy of the matching paper. They receive no other information regarding the student or the instructor.


[Back to top]

Can I double blind mark work submitted to Turnitin using GradeMark?

There is no way to double blind mark using GradeMark in Turnitin. One way to double mark using GradeMark is to put initials such as M1 and M2 next to comments made by each marker. However, this is not blind as the markers will be able to see the previous markers comments. Students will be able to see these comments when their marks are released, unless they are deleted first.

[Back to top]

Why does the Turnitin submission box take so long to load?

The submission inbox can take time to load as it has to synchronise data with the Turnitin servers and check all of the originality reports. This is a particular problem when there’s a high number of students enrolled on a Moodle course. There are two ways to reduce the loading time, either preventing the submission inbox from auto refreshing or setting up multiple inboxes.

To prevent the submission inbox from automatically refreshing each time you enter it, go into the Turnitin assignment and then click the ‘Options’ tab (located next to the Submission Inbox tab). Located the ‘Auto refresh Grade/ Score’ setting, and from the drop down menu (which should be set to ‘Yes, automatically refresh originality scores and grades’ by default) select ‘No, I will refresh originality score and grades manually’. Once you have done this you should click ‘Save Changes’.

NB This will change the setting for the submission inbox for everyone using it. Make sure that other tutors/ administrators know to click ‘Refresh Table’ at the top of the submission table to refresh the grades/ originality reports.
If you set up multiple inboxes then ensure there are no more than 100 students submitting to one submission inbox. You will also need to set up a new Turnitin assignment for each inbox, and clicking the duplicate button will simply produce multiple links to the same inbox.

[Back to top]

Can I use Turnitin with Windows 8?

Windows 8 is currently unsupported by Turnitin. Advice to users is to use Internet Explorer in conjunction with Windows 8 for best performance.
Firefox and Chrome do not allow the marker to select text to make comments.

[Back to top]

Troubleshooting

Why do I get a ‘Read-only’ message when I try and access a Turnitin assignment?

This may be due to one of the reasons below:

1.    Every Turnitin class (moodle course with Turnitin assignments) has an end date. This is usually 6 months after the Post date of the latest assignment in the Moodle course.  When the end date is reached, the assignments on the course expire and are limited to read-only access.  Student’s and Tutors will still be able to view assignments however they will no longer be able to submit papers, peer reviews or mark any of the papers using GradeMark.

...

  1. Navigate to your UCL Moodle course.
  2. Click on the assignment.
  3. Click on the My Submissions tab.
  4. Your grade will be displayed in the Grade column (alongside the pencil).
  5. Click on the pencil icon to view any feedback your tutor has left for you within Turnitin. The right-hand column will display any feedback your tutor has left - you can navigate through the different types of feedback using the 3 buttons below this column:
    • The 'General comments' button is selected by default and will display any comments the tutor has made about your submission overall.
    • Clicking on the second 'QuickMarks' button will show you any in-text comments the tutor has left. Comments within the document (in-text comments) will be also displayed when you place your mouse over the speech bubble icon alongside the highlighted text.
    • The third 'Rubric' button will show you how your assignment was graded against each criteria (if used).
  6. To return to Moodle, close down the assignment window.

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How do students resubmit their assignments?

Ensure you setup the assignment to accept multiple submissions and generate multiple reports by setting Report Generation Speed to Generate reports immediately, reports can be overwritten until due date.

In the past, students had to delete old submissions before resubmitting. With the new version of the Turnitin plugin they now just upload over the top of their old submission instead.

NOTE:  Once the due date has passed, students will not be able to resubmit. Only those students who have submitted nothing will be able to submit, assuming you have enabled late submissions in the settings. To allow a student to resubmit after the due date, you will need to delete their existing submission first using the delete (rubbish bin) icon and they can then upload another file. 

[Back to top]

Do students receive an email notification on the Post Date?

No, there is no automatic notification. If you set the Post Date to the expected Post Date, and stick to that, then students will know (from the Turnitin Assignment's landing page aka Summary) when to check back. Otherwise, tutors can always send a News Forum post saying ‘Your marks are now available to view’.

[Back to top]

Save

...

  1. To return to Moodle, close down the assignment window.

[Back to top]

How do students resubmit their assignments?

Ensure you setup the assignment to accept multiple submissions and generate multiple reports by setting Report Generation Speed to Generate reports immediately, reports can be overwritten until due date.

In the past, students had to delete old submissions before resubmitting. With the new version of the Turnitin plugin they now just upload over the top of their old submission instead.

NOTE:  Once the due date has passed, students will not be able to resubmit. Only those students who have submitted nothing will be able to submit, assuming you have enabled late submissions in the settings. To allow a student to resubmit after the due date, you will need to delete their existing submission first using the delete (rubbish bin) icon and they can then upload another file. 

[Back to top]

Do students receive an email notification on the Post Date?

No, there is no automatic notification. If you set the Post Date to the expected Post Date, and stick to that, then students will know (from the Turnitin Assignment's landing page aka Summary) when to check back. Otherwise, tutors can always send a News Forum post saying ‘Your marks are now available to view’.

[Back to top]

Save

Save



When an instructor receives an email like that, they are receiving a 'Paper View Request' from another instructor who is also using Turnitin.

 

When a paper is submitted to Turnitin by a student, only that student, and the instructor of the course where the paper was submitted have direct access to that paper.  That is part of the Security and Privacy policies that have been set up. 

 

In this case, Iram Sohail, an instructor from Pakistan, has a report for one of their students showing a match to a paper that was uploaded to one of Sanaz Zolghadriha's courses.

 

When an instructor receives one of these requests, they can choose reply to the email, which would give the 'requesting' instructor a copy of the matching paper.  But they are not required to reply.  They can just ignore the request if they choose.  According to the Product Managers here at Turnitin, we leave that decision to the Instructor who received the request.

 

If the instructor replies to the email, the 'requesting' instructor will only get a copy of the matching paper.  They receive no other information regarding the student or the instructor.

 

Sometimes we have Instructors who always reply to the emails to help out the 'requesting' Instructor, while other times we have Instructors who will just ignore these requests.  We also have some schools that dictate to their Instructors what to do with these requests.  Basically, we leave the decision to the Instructor and the school.