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Staff will need to check that their events are still scheduled as expected on the day of the recording. We understand that this is less than ideal, and are hoping to have a fix in early November. 

2. Mac HDCP Issue with Echo POD/PRO not recording screen

Newer Mac computers have HDCP enabled. The Echo360 POD/PRO cannot record HDCP-restricted content. In some cases, instructors attempt to play HD content that is restricted by HDCP on the Mac, causing the display feed to be blank, to appear as disconnected, or to record/return very low-quality resolution.

Workaround

We recommend that Staff use the PC within the teaching space. Alternatively staff are advised to use the VGA adapter to HDMI.

2. Users becoming Inactive on Lecturecast (September 2019)

Some users are becoming inactive on lecturecast - however this is only occurring for random users and being investigatedoccurs when you change role at UCL.

Workaround

There is no current workaround however the digi ed team will reactivate the account once a ticket is raised.

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4. Recording stopping part way through an event

As part of the issues listed on this page, updates to events are sometimes meaning that the Scheduler is attempting to update schedules for recordings, even if these are already underway. This is triggering an end to the recording and resulting in only a partial capture of the event.

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There is no current workaround for this but this is a high priority for a fix. 

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5. Changes to location for an event not being updated in Lecturecast

In some instances a change in event location is not being recognised and updated by the Scheduler. This seems to be due to a delay in the transmission of data between CMIS and the Lecturecast Scheduler and further investigation and a fix is pending. 

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There is no current workaround for this but this is a high priority for a fix. 

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6. Changes to events (date/time) not being updated in Lecturecast

In some instances a change in event date and or time is not being recognised by the Lecturecast Scheduler. Initial investigation suggests that this is due to a change in how events are being handled in CMIS/Timetabling and requires close collaboration to establish new logic for transfer of data between systems. 

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