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Ongoing - Moodle 19-20

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Re-naming Zoom meetings on Moodle. Name changes do not appear in Moodle Calendar or Zoom platform.

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Quick editing a Zoom meeting using the pencil icon on Moodle can lead to unexpected behaviour.

Zoom meeting quick edit

This includes changes to a meeting's name not carrying over to the Moodle calendar. As well, it has been reported that changes to a meeting name do not always carry over to the Zoom web portal, and will revert after a period of time.

This has been flagged to the developers of the Zoom plugin to investigate. 

Workaround

Avoid renaming if possible.

If you do need to rename something, edit the Zoom meeting, and update the name on the settings page.

Zoom meeting edit settings option

If the issue persists, create a new Zoom meeting and delete the old.

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Turnitin assignments: Check the Post Date (assignments appear anonymous but are not)

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How Turnitin should work:

If a Turnitin assignment has been set to anonymous marking and no submissions have been made it should be possible to edit (further extend) the Post Date of an assignment and keep the assignment anonymous.

Issue:

There seems to be instances where the above is not the case.  Though the assignments appear anonymous in the first instance if you choose to extend the Post Date by editing it, once a student makes a submission, their name is revealed and all other names appear anonymous. Even though the ‘new’ Post Date has not passed. This seems to happen ONLY in cases where the assignment settings have been edited in the assignment inbox via the pencil icon (image 1). We have reported the issue to Turnitin and they are investigating this as a matter of urgency.

Workaround and actions to take if you would like to update the assignment Post Date:

SCENARIO 1: No submission(s) has been made to the assignment and the Post Date has passed:

Edit/update the Post Date and any other dates within the Edit settings page of the assignment as necessary -  Turn editing on > Navigate to the relevant assignment >  Edit > Edit settings > Edit the relevant dates (image 2) > Save and display

SCENARIO 2: The Post Date has NOT passed and is correct, a submission has been made and the name of the student(s) who made a submission has been revealed. Other student names in the submission inbox remain anonymous, however as each student submits their name is also revealed.

A new submission inbox will need to be created.

SCENARIO 3: The Post Date seems correct, no submissions have been made BUT you may have edited the Post Date within the assignment inbox screen via the pencil icon (image 1)

Turn editing on >Navigate to the relevant assignment >  Edit > Edit settings > Save and display. This will ensure that the Post date is updated correctly.

Image 1 - assignment inbox

Image 2 - edit settings

Resolution

Turnitin are currently aware of this issue. As of August 2020, they recommend the same work in as provided above. For updates see Turnitin's known issues for Moodle page.

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No icons in the Library Resources block

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The Library Resources block on Moodle currently doesn't display its icons and will show the missing image placeholder instead.

Workaround

None



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Resolved

Resolved
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Moodle Quiz - Gapfill Question type results in a display error. 

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The Gapfill question type results in display errors including the Moodle footer appearing on top of quiz questions and/or Moodle blocks appearing under quiz questions. 

This makes it confusing for students to complete Quiz questions on the page and to navigate the quiz.

Workaround

  1. Edit a Gapfil question.
  2. Select More Options
  3. Change Display Answers to gapfill, or dropdown.
  4. Save
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Update:

This issue is was resolved with the Moodle update to 3.9

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Blackboard Ally - instructor icons do not display correctly.

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Blackboard Ally's score icon appears beneath the wrong resource. This occurs where there is a resource on Moodle, and beneath it, an image is directly embedded. Ally's score icon will appear beneath the resource as normal. The same icon will be duplicated and appear beneath the image below the resource. The icon will link to the same accessibility report for the resource. The image's own accessibility report does not appear.

Please note that these icons only appear to Course Administrators and Tutors. This issue does not impact students.

The issue is under investigation by Blackboard.

Workaround

The issue is now resolved.

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Mediacentral Download button is difficult to find on Moodle.

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Where you have added a Media Resource on Moodle, and set the Media Resource to allow downloads. The download button does not appear beneath the video.

Our technical teams are currently investigating the issue.

Workaround

The download button is still there and functional. Please direct users to click near the bottom right of the video and the option should display.

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Turnitin assignments: Launch rubric manager does not display correctly.

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How Turnitin should work:

When setting up a Turnitin assignment, under GradeMark Options, staff should be able to launch the rubric manager to build and edit rubrics. 

Issue:

The rubric manager when launched does not display correctly, as a result, staff are unable to build or edit rubrics.

Workaround

  • Create the assignment without a rubric.
  • Open a submission - you could either submit as a test student or wait until submissions have been received. You could provide your rubric as a word document on Moodle so that students have access to it before they submit.
  • Click the rubric icon.

Rubric icon

  • Click the cog icon. 

  • Build your rubric or grading form as normal.


Resolution

Rubrics can now be attached as before.

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'Allow Group Import'  (CMIS groups) function currently not working - fixed on 22/01/2020

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The 'Allow Group Import' (CMIS groups) function available via the Portico enrolment block is currently not working. This means that any groups set up in Portico will not automatically be created in Moodle if this option is selected. The technical team hope to have this resolved for the start of term 2 as further investigation into this is required.

Workaround

Groups can be created and users assigned to groups via the Bulk enrolment method. For courses running in  term 2,  please DO NOT follow the steps below.  We hope to have the issue resolved by then and want to avoid the creation of duplicate groups.

For courses running in term 1 (Sept 2019 - Dec 2019), do the following:

  • Turn editing on and navigate to the Portico mappings block to ensure 'Allow Group Import' is unticked but that Mappings are activated.
  • Enrol users  and assign them to groups via the Bulk enrolment method described in the following the  guide - M06 Bulk enrolments.
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Moodle assignments with Turnitin - new users are unable to accept Turnitin's Terms and Conditions in Chrome browsers.

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How Moodle assignment with Turnitin should work:

Students need to accept Turnitin's Terms and Conditions in order to submit their first assignment to Moodle assignments with Turnitin integration.

Issue:

Students are unable to accept the Terms and Conditions.

Workaround:

Ask the student to accept the Terms and Conditions and submit on the Turnitin assignments on the Plagiarism and Academic Writing course. Any submission to the Plagiarism and Academic Writing course is not stored with Turnitin and so will not be picked up in any subsequent Turnitin submission.

Alternatively, kindly request the student submits their assignment using the Firefox browser.


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MathML equations in Moodle do not display for Chrome or Explorer browsers. Fixed 17/01/2020

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MathML equations in Moodle do not display correctly for students using Chrome or Explorer browsers.

Workaround

Please create any equations using Moodle's TeX editor.

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Toggle for block sidebar is invisible in iOS - 20/01/2020

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A new feature introduced in the Moodle summer upgrade is the display of your blocks within a sidebar that can be open and closed when accessing Moodle on a mobile phone. This toggle, which is a blue button with a white button, appears on the right side of the screen but currently doesn't display on iOS.

Workaround

None

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Blue background on description boxes in folder resources - 20/01/2020

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All folder resources on Moodle have a blue background on the description which impacts readability and accessibility.

Workaround

None

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Course overview block doesn't indicate if a course is hidden - 11/11/2019

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If you're a course administrator or tutor enrolled onto courses that are hidden, there's no indication within the course overview block that a course is hidden. The course overview block allows users to star (favourite) or hide courses but that applies locally to the user when looking at their dashboard and has no impact on a course being visible/hidden within the settings.

Workaround

If you're hiding old courses from students on Moodle, you can check that they're hidden by going into the course itself or looking at the Moodle category structure: https://moodle.ucl.ac.uk/course/index.php

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MyFeedback not showing personal tutees - 24/10/2019

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In the MyFeedback block, on the second 'My Students' tab, it says that 'Any personal tutees you are allocated (in Portico) will show by default in the list below.' but they do not. No Personal Tutees are shown for members of staff to whom they have been allocated in Portico. A fix is currently in development.

Workaround

None

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Reading Lists not working - 09/2019

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Unfortunately as a result of an update by Library to their Talis Aspire plugin, the reading lists were not working on Moodle and reading lists were not being displayed.

Workaround

The reading list plugin has now been updated as of Friday 13th September and you can now add your reading lists to your modules/courses. Please note the old plugin will be removed and all placeholders for your old reading lists will also be removed as a result on the 20th September.

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Portico enrolments - 04/09/2019

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If you're a course administrator or tutor who would like to reset their course, please note that due to some changes in the way enrolments work the block has been disabled and will be enabled by the 20th August.

Resolution

The portico enrolment block is now visible and mappings made within the block will correctly enrol students

Please note that currently within the Moodle Mapping interface there is a display error. For the majority of modules you may see 2 identical entries. Please tick both entries to ensure students are imported onto the course. The SITS team are investigating this duplicate occurrence and we hope to have it removed shortly.

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Multiple attempts required to log into Moodle - 04/09/2019

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Some users have reported having to enter their credentials multiple times to log into Moodle despite having cleared their cache.

Resolution

An issue with Moodle's infrastructure was resolved

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Moodle logging users out - 04/09/2019

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User’s may find that they are logged out of Moodle automatically and have to log in again. This seems to happen more so when attempting to enrol users.

Resolution

An issue with Moodle's infrastructure was resolved

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Unenroling users and "Logging in as" another user, logs users out - 04/09/2019

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User’s may find that they are logged out of Moodle automatically and have to log in again. This seems to happen more so when attempting to enrol users.

Resolution

An issue with Moodle's infrastructure was resolved

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Quickmail Messages not working - 03/09/2019

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User’s are not appearing when trying to send a message from Quickmail and messages are not being emailed out to students.

Resolution

A newer version of the Quickmail plugin has been deployed

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Quiz - Drag and Drop Matching Question Issue - 13/08/2019

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This question type is not working on Moodle quizzes. 

Workaround

Consider using a similar question type, such as the Matching or Gapfill question type.

Resolution

Will be fixed in the next update of UCL Moodle (13th August)

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Quickmail not working - 13/08/2019

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User’s are not appearing when trying to send a message from Quickmail.

Workaround

Use Forums to contact groups, or email outside of Moodle to contact individuals.  cc' other Staff members, if required.

Resolution

Will be fixed in the next update of UCL Moodle (13th August)

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Some users are unable to access Administration block - 07/08/2019

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Some users have reported that they are unable to access the Administration block.

Workaround

None at present.

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Course Reset Enrolment Issue

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When a non-admin role such as a Manager and tutor tries to complete a course reset this should unenrol students from the previous cohort. Unfortunately there is a bug and students are not being unenrolled which means the new course has two cohorts of students.

Solution

You will need to reset your course as normal and then remove the Portico enrolment method as detailed in the Reset your course guidance.

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