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titleWhere is my exam timetable?

You will have been sent an email containing your exam timetable. You can also view your exam timetable via Portico.


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleWhat timezone shoud I refer to when viewing the exam timetable?

All times displayed on the Exam section of your Moodle course are UK times, BST (UTC+1).


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleWhat happens if I submit late?

All submissions must be made within the 24-hour submission window, failure to submit on time may result in a non-submission and you be deemed as absent from the exam. Late submission will only be authorised if there is a reason, such as a technical issue that has made it impossible for you to submit. It is essential that you do not leave submission of your exam to the last minute to allow sufficient time for you to upload your exam paper.

Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleHow many times will I be able to upload my submission?

You will only get ONE opportunity to submit/upload your exam answer sheet.


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleI am on the course but cannot find the submission Inbox

The submission inbox will be located just below the exam paper and answer sheet on the relevant Moodle course. If you are unable to find it, please complete the technical query form: Technical Query Form

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titleHow long should you wait, if you have a submission problem, before you use the alternative Submission Form?

Please do not leave it to the last minute if you are experiencing submission issues. If you feel you do not have enough time, use the alternative submission form, as we may not be able to resolve your query before your submission deadline time. Send the correct file to the emergency exam submission box, please note any submissions past the deadline will not be accepted: Emergency Exam Submission Form


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleI don’t remember my candidate number, what do I do?

Your candidate number can be viewed from myStudies on Portico.

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titleI am unable to start or finish my exam, what should I do?

If you are unable to attempt an exam due to extenuating circumstances – please refer to the Exam webpages for more information on how to apply for a deferral.


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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titleWord Counts – do they apply to my exam?

The word count is set as an indicator of the amount of time that you should be spending on your examination, the work that you are expected to undertake will be of a similar work effort that you would have undertaken in an examination hall. You will not achieve a higher grade for writing more than you have to. If you exceed the overall word count/page limits on your examination your department may apply penalties. Word counts are displayed on the Exam Page within each Course page in Moodle.


Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations


Help and Support:

For emergency help and support, on the day of your exam, please fill out the correct form and we will try and get back to you:

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