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titleI haven’t received an email from Turnitin confirming my submission, what should I do?

If your upload has been successful you should receive an email from Turnitin confirming the submission this .  This should occur within the first 10 mins of making the submission.  The email will come through to your UCL email account. If you do not receive this email, try the following:

  • Check your spam/ junk folder.
  • Navigate back to the submission inbox and ensure your upload has been successful. Do you see a Paper ID? If so, the email should come through shortly. Make a note of the Paper ID.
  • Check your spam/ junk folder.

  • If non then select the 'View Digital Receipt' option and reprint.
  • If none of the above resolve the issue, raise a query using the Technical support form.