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titleMy file is more than 100MB – what can I do?

It may be necessary to compress a document so it is small enough to be uploaded to Turnitin. This is especially true for documents that contain many images.

  • If you are submitting a Microsoft Word document then you may need to compress the images within this document in order for it to meet the requirements of Turnitin. Advice on how to reduce file size can be found on the Microsoft Office website.
  • If after compressing the file, it is still over 100MB. Use the Emergency Exam submission form to upload your exam scriptscript (exams have now been completed the form will be available during the next assessment period- please contact your department directly for assistance)
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titleWhere is my similarity report?

For your online exam, your similarity report will NOT be visible. Your tutors will however be able to view it and may refer to it when grading your work. 

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titleI haven’t received an email from Turnitin confirming my submission, what should I do?

If your upload has been successful you should receive an email from Turnitin confirming the submission.  This should occur within the first 10 mins of making the submission.  The email will come through to your UCL email account. If you do not receive this email, try the following:

  • Check your spam/ junk folder.
  • Navigate back to the submission inbox and ensure your upload has been successful. Do you see a Paper ID? If so, then select the 'View Digital Receipt' option and reprint.
  • If none of the above resolve the issue, raise a query using the Technical support form (Exams have now been completed. The form will be available during the next assessment period- please contact your department directly for assistance).
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titleI am unable to upload my file, what should I do?

This could be due to various reasons:

  • Check the file size, is it bigger than 100MB? If so, please see the guide on reducing the size of images in Microsoft office.
  • Check your internet connection. A slow connection might slow down the submission process.
  • If none of the above resolve the issue please complete the form - Problems uploading your work to Turnitin?(Exams have now been completed. The form will be available during the next assessment period- please contact your department directly for assistance)
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titleWhy does my Submission Inbox show ‘Submit to Turnitin’? 

This might mean that your submission was unsuccessfulNavigate back to the submission inbox and confirm that a submission has been made.

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titleWhat happens if I submit late?

All submissions must be made within the 24-hour submission window, failure to submit on time may result in a non-submission and you be deemed as absent from the exam.

It is essential that you do not leave submission of your exam to the last minute to allow sufficient time for you to upload your exam paper.

If you encounter any problems submitting/uploading your work to Turnitin e.g. files over 100MB please use the Emergency Submission form (Exams have now been completed. The form will be available during the next assessment period- please contact your department directly for assistance).

Late submission will only be authorised if there is a reason, such as a technical issue that has made it impossible for you to submit. If you submit late, you will need to apply for extenuating circumstances through askUCL.

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titleI am on the course but cannot find the submission Inbox

The submission inbox will be located just below the exam paper and answer sheet on the relevant Moodle course. If you are unable to find it, please complete the technical query form: Technical Query FormForm (Exams have now been completed. The form will be available during the next assessment period- please contact your department directly for assistance).

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titleI uploaded the wrong file, what should I do?

Please send the correct file to the emergency exam submission inbox: Emergency Exam Submission Form. Please note, for any submissions past your submission deadline, will only be accepted if you have extenuating circumstances or encountered a technical issue. The submitted file will be forwarded to your Department team and they make decision on whether to accept the file.

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titleHow long should you wait, if you have a submission problem, before you use the alternative Submission Form?

Please do not leave it to the last minute if you are experiencing submission issues. If you feel you do not have enough time, use the alternative submission form, as we may not be able to resolve your query before your submission deadline time. Send the correct file to the emergency exam submission box, please note any submissions past the deadline will not be accepted: Emergency Exam Submission FormForm (Exams have now been completed. The form will be available during the next assessment period- please contact your department directly for assistance).

Please see the website for Guidance to University Regulations for Online Exams  https://www.ucl.ac.uk/students/exams-and-assessments/guidance-students-online-examinations

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For emergency help and support, on the day of your exam, please fill out the correct form and we will try and get back to you: 

(Exams have now been completed. The forms will be available during the next assessment period- please contact your department directly for assistance).

  1. Technical support:  If you have any technical queries on the day of your exam, please complete and submit this form.
  2. Problems uploading your work to Turnitin?:  If   If you encounter any problems submitting/uploading your work to Turnitin e.g. files over 100MB please use this link to submit your exam answer sheet.
  3. Problems with the exam paper? If the exam paper is wrong and you need to raise an urgent query regarding the paper please submit this form.

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