Why can't I manually enrol a UCL student or staff member onto my Moodle course?
Has the user logged into Moodle before?
If a UCL student or staff member has never logged into Moodle, their name will not appear when using the Enrol users search box. The user will need to be contacted and asked to log-in to Moodle before they can be manually enrolled on any course. For this reason, when enrolling students, using Portico enrolment or an Enrolment Key is preferable.
Does the user's name have a middle initial?
If you searched for the user's first and last name, but the user has a middle name or intial, they will not appear in the Enrol users search box. Try searching with the '%' wildcard e.g. searching 'John % Smith' will return 'John P Smith'.
Is the user already enrolled in your course?
If a UCL student or staff member is already enrolled in your course, they will not appear in the Enrol users search box. Check the participants list on your Moodle course to see who is enrolled.
- None at this time