UCL WIKI

UCL Logo
Child pages
  • Terms and Conditions of Use

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

UCL

...

Wiki

...

Service

...

Definition

...

Service

...

Identifier

...

CSD00314

...

Panel
borderColor#CCCCCC
bgColor#B0C4DE
borderStylesolid

Table of Contents

Table of Contents
minLevel2
indent10px
typelist

1 Document Control

Revision History:


April 2007 1.0-6.0

...

Chris

...

Dillon

...

First-sixth

...

drafts

...

March

...

2008

...

7.0

...

Chris

...

Dillon

...

&

...

Tina

...

Barclay

...

Seventh

...

draft

...

April

...

2008

...

8.0

...

Chris

...

Dillon

...

First

...

version

...

April

...

2008

...

9.0

...

Tina

...

Barclay

...

Second

...

version

...

May

...

2008

...

10.0

...

Chris

...

Dillon

...

Third

...

version

June 2008 11.0 Chris Dillon Fourth version

2 Introduction

This document has been drawn up to describe the service staff and students can expect when using the wiki service supported by Information Systems at UCL. It is a communication tool to help manage expectations, clarify responsibilities, and provide an objective basis for assessing service effectiveness.

3 Purpose of Service

This service provides users with a wiki which can be used for creating group-authored webpages, for example, Wikipedia-style structures of information in academic departments, sharing documents and, sharing knowledge base-style articles. It should not be used for storing documents, images or media files. Please contact ltss@ucl.ac.uk to discuss your requirements.

4 Eligibility for Service

The service is available free of charge to UCL staff and students who wish to develop a wiki. End-users external to UCL may approach a UCL Computer Rep for a visitor UCL user id.

5 Detailed Service Description

A wiki is a website that may be edited by its users through a browser. The most famous wiki is Wikipedia (http://www.wikipedia.org

...

).

...


Wikis

...

are

...

typically

...

used

...

for

...

storing

...

structures

...

of

...

data.

...

They

...

may

...

be

...

used

...

for

...

collaborative

...

working

...

as

...

a

...

more

...

flexible

...

alternative

...

to

...

shared

...

drives.

...

However,

...

they

...

should

...

not

...

be

...

used

...

as

...

file

...

stores,

...

for

...

example

...

for

...

multimedia

...

files.

...


The

...

service

...

comprises

...

the

...

wiki

...

software

...

available

...

at

...

http://wiki.ucl.ac.uk

...

running

...

on

...

a

...

server

...

maintained

...

and

...

supported

...

by

...

Information

...

Systems.

...

This

...

UCL

...

Wiki

...

is

...

based

...

on

...

Confluence.

...

The

...

wiki

...

is

...

accessed

...

through

...

a

...

Web

...

browser.

...


End-users

...

eligible

...

(see

...

4

...

above)

...

to

...

use

...

the

...

wiki,

...

gain

...

access

...

to

...

it

...

with

...

their

...

UCL

...

user

...

id.

...

Only

...

members

...

of

...

UCL

...

staff

...

may

...

apply

...

to

...

wiki-support@ucl.ac.uk

...

to

...

create

...

a

...

space

...

(root

...

hierarchy)

...

in

...

the

...

wiki.

...

Staff

...

are

...

able

...

to

...

create

...

their

...

own

...

personal

...

spaces.

...


Spaces

...

in

...

the

...

wiki

...

should

...

have

...

names

...

based

...

on

...

the

...

UPI

...

organisational

...

structure

...

document,

...

which

...

lists

...

names

...

for

...

every

...

part

...

of

...

UCL.

...

Cases

...

of

...

difficult

...

naming

...

may

...

be

...

referred

...

to

...

the

...

Eligibility

...

Group.

...

6

...

Terms

...

and

...

Conditions

...

of

...

Use

...

These

...

guidelines

...

should

...

be

...

used

...

in

...

conjunction

...

with

...

UCL's

...

Computing

...

Regulations

...

and

...

Policy

...

on

...

Electronic

...

Mail

...

which

...

form

...

part

...

of

...

the

...

Information

...

Security

...

Policy

...

(

...

www.ucl.ac.uk/cert/swg/policy.html

...

).

...

  • If

...

  • you

...

  • are

...

  • a

...

  • space

...

  • owner,

...

  • you

...

  • are

...

  • responsible

...

  • for

...

  • the

...

  • content

...

  • you

...

  • create

...

  • and

...

  • for

...

  • maintaining

...

  • an

...

  • active

...

  • awareness

...

  • of

...

  • changes

...

  • made

...

  • to

...

  • your

...

  • wiki

...

  • by

...

  • those

...

  • you

...

  • have

...

  • given

...

  • permission

...

  • to

...

  • edit

...

  • pages.

...

  • No

...

  • attempt

...

  • should

...

  • be

...

  • made

...

  • to

...

  • pass

...

  • off

...

  • a

...

  • wiki

...

  • content

...

  • as

...

  • being

...

  • officially

...

  • sanctioned

...

  • by

...

  • UCL

...

  • without

...

  • approval

...

  • from

...

  • the

...

  • relevant

...

  • head

...

  • of

...

  • department.

...

  • It

...

  • is

...

  • recommended

...

  • that

...

  • members

...

  • of

...

  • departments

...

  • check

...

  • with

...

  • their

...

  • head

...

  • before

...

  • setting

...

  • up

...

  • a

...

  • department-wide

...

  • wiki.

...

  • In

...

  • accordance

...

  • with

...

  • the

...

  • UCL

...

  • Computing

...

  • Regulations,

...

  • you

...

  • must

...

  • not

...

  • create,

...

  • store,

...

  • download

...

  • or

...

  • transmit

...

  • material

...

  • that

...

  • is

...

  • offensive,

...

  • obscene

...

  • or

...

  • indecent.

...

  • Such

...

  • materials

...

  • will

...

  • always

...

  • include,

...

  • but

...

  • at

...

  • UCL's

...

  • discretion

...

  • may

...

  • not

...

  • be

...

  • limited

...

  • to,

...

  • such

...

  • materials

...

  • as

...

  • are

...

  • deemed

...

  • offensive,

...

  • obscene

...

  • or

...

  • indecent

...

  • under

...

  • The

...

  • Obscene

...

  • Publications

...

  • Act

...

  • 1959,

...

  • The

...

  • Sex

...

  • Discrimination

...

  • Act

...

  • 1975,

...

  • The

...

  • Race

...

  • Relations

...

  • Act

...

  • 1976,

...

  • The

...

  • Protection

...

  • of

...

  • Children

...

  • Act

...

  • 1978,

...

  • The

...

  • Public

...

  • Order

...

  • Act

...

  • 1986,

...

  • and

...

  • the

...

  • Criminal

...

  • Justice

...

  • and

...

  • Public

...

  • Order

...

  • Act

...

  • 1994.

...

  • .

...

  • You

...

  • will

...

  • not

...

  • impersonate

...

  • someone

...

  • else,

...

  • send

...

  • messages

...

  • which

...

  • purport

...

  • to

...

  • come

...

  • from

...

  • someone

...

  • else,

...

  • or

...

  • use

...

  • a

...

  • forged

...

  • address

...

  • (spoofing)

...

  • ,

...

  • or

...

  • adopt

...

  • an

...

  • inappropriate

...

  • username.

...

  • IS

...

  • and

...

  • UCL

...

  • have

...

  • the

...

  • right

...

  • to

...

  • remove,

...

  • edit,

...

  • move

...

  • or

...

  • close

...

  • any

...

  • wiki

...

  • at

...

  • any

...

  • time

...

  • should

...

  • they

...

  • see

...

  • fit.
  • Spaces need to be reregistered each year. Spaces found to be dead or ownerless will first have most of their access rights removed and then they will be archived (in a .zip file).
  • Failure to comply with the conditions in this document or UCL's Computing Regulations may lead to UCL disciplinary procedures being invoked, with penalties that include suspension from the use of all UCL computing facilities for extended periods. Serious cases may lead to expulsion or dismissal from UCL and may involve civil or criminal action being taken against you.

7 Service Availability and Quality Expectations.

The service is generally available for 24 hours a day, 7 days a week.
Notice of all outages will normally be put on the Service News section on the wiki homepage and on Information Systems Service News, except in case of emergencies.
In addition, outages due to IS systems and network upgrades may limit service provision on Tuesday and Thursday mornings between 08:00 and 09:00. Occasional weekend shut-downs are arranged which affect all UCL services; these are agreed with senior UCL management and advance notice is given. Every effort is made to minimise the number of weekend shut-downs. Operator cover is from 8am to 7pm, Mon. to Fri. All IS systems, including equipment enabling network access for student owned systems in halls of residence, run unattended overnight and at weekends. If they fail, service may not be restored until the next working day.

8 Technical Support

The wiki service is supported by Information Systems.
Whenever significant system bugs which may affect the service to users are identified, these are posted on the Service News section of the IS website.
Disk backup: An incremental backup of the wiki server to tape is taken every night.
Confluence Plugins: Users may request new modules and plugins to be added to the wiki service. Requests should be made to wiki-support@ucl.ac.uk and will be approved by the EISD Web Applications Development group which meets every six weeks.

9 User Support

New Wiki Spaces: Requests for new wiki spaces and other queries specific to the service should be e-mailed to wiki-support@ucl.ac.uk who aim to reply to and/or refer queries within three working days of their arrival.

Support: Support documentation is available on the wiki. Email queries should be directed to wiki-support@ucl.ac.uk.

...

Support

...

is

...

also

...

available

...

from

...

the

...

Learning

...

Technology

...

Support

...

Service

...

-

...

LTSS

...

(ltss@ucl.ac.uk)

...

and

...

the

...

Faculty

...

Information

...

Support

...

Officers

...

-

...

FISOs

...

(fiso@ucl.ac.uk).

...

A

...

limited

...

amount

...

of

...

support

...

is

...

also

...

provided

...

by

...

the

...

Open

...

Learning

...

Centre

...

(www.ucl.ac.uk/is/olc).

...

Training:

...

Contact

...

the

...

Learning

...

Technology

...

Support

...

Service

...

-

...

LTSS

...

to

...

discuss

...

training

...

requirement

...

(ltss@ucl.ac.uk)

...


Users

...

requiring

...

further

...

help

...

should

...

use

...

the

...

online

...

training

...

materials

...

and

...

information

...

provided

...

by

...

the

...

wiki

...

community

...

at:

...

http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home

...

10 Exclusions,

...

Exceptions

...

and

...

Limitations

...

Wiki

...

users

...

should

...

be

...

aware

...

that

...

IS

...

does

...

not

...

design

...

or

...

create

...

content

...

for

...

the

...

wiki.

...

Nor

...

is

...

it

...

responsible

...

for

...

the

...

design

...

of

...

page

...

structures

...

within

...

a

...

space,

...

although

...

the

...

Learning

...

Technology

...

Support

...

Service

...

can

...

provide

...

advice.

...


Wiki

...

spaces

...

should

...

not

...

occupy

...

more

...

than

...

100Mb

...

of

...

filespace.

...

However,

...

users

...

may

...

not

...

upload

...

individual

...

files

...

larger

...

than

...

10MB.

...

Users

...

can

...

obtain

...

advice

...

about

...

how

...

to

...

deal

...

with

...

large

...

files

...

by

...

contacting

...

the

...

Learning

...

Technology

...

Support

...

Service

...

-

...

LTSS

...

(ltss@ucl.ac.uk),

...

Faculty

...

Information

...

Support

...

Officers

...

-

...

FISOs

...

(fiso@ucl.ac.uk)

...

the

...

the

...

IS

...

Helpdesk

...

or

...

the

...

Open

...

Learning

...

Centre

...

(is-olc@ucl.ac.uk).

...


Wikis

...

are

...

collaborative

...

by

...

design,

...

therefore

...

wiki

...

space

...

owners

...

must

...

maintain

...

an

...

active

...

awareness

...

of

...

the

...

contents

...

of

...

the

...

wiki

...

space,

...

and

...

remain

...

subscribed

...

to

...

the

...

wiki

...

space

...

to

...

monitor

...

changes

...

to

...

pages.

...

Wiki

...

space

...

owners

...

should

...

also

...

be

...

aware

...

of

...

Terms

...

and

...

Conditions

...

of

...

Use

...

-

...

Section

...

6

...


Wiki

...

spaces

...

should

...

not:

...

  • replace

...

  • parts

...

  • of

...

  • the

...

  • UCL

...

  • website

...

  • or

...

  • departmental

...

  • websites.

...

  • Contact

...

  • your

...

  • relevant

...

  • head

...

  • of

...

  • department/division.

...

  • be

...

  • used

...

  • for

...

  • conducting

...

  • entire

...

  • blended

...

  • or

...

  • online

...

  • courses.,

...

  • Please

...

  • use

...

  • UCL's

...

  • VLE,

...

  • Moodle.

...

  • be

...

  • used

...

  • for

...

  • publishing

...

  • media

...

  • files,

...

  • please

...

  • contact

...

  • Media

...

  • Services.

...

  • Wiki

...

  • spaces

...

  • should

...

  • not

...

  • replace

...

  • shared

...

  • network

...

  • drives.

...

11

...

Making

...

a

...

complaint

...

If

...

you

...

object

...

to

...

any

...

content

...

within

...

a

...

wiki

...

space,

...

notify

...

the

...

author

...

of

...

the

...

content

...

by

...

e-mail,

...

immediately.

...

Please

...

provide:

...

  • Name

...

  • of

...

  • the

...

  • wiki

...

  • Name

...

  • or

...

  • location

...

  • of

...

  • the

...

  • wiki

...

  • page

...

  • Title,

...

  • author

...

  • and

...

  • date

...

  • of

...

  • the

...

  • content

...

  • or

...

  • page

...

If

...

you

...

are

...

not

...

happy

...

about

...

how

...

your

...

complaint

...

is

...

handled,

...

e-mail

...

the

...

owner

...

of

...

the

...

space.

...

If

...

you

...

are

...

still

...

unhappy,

...

e-mail

...

wiki-support@ucl.ac.uk.

...

If

...

you

...

are

...

still

...

unhappy,

...

e-mail

...

abuse@ucl.ac.uk.

...

Objections

...

will

...

be

...

considered

...

and

...

the

...

materials

...

will

...

be

...

removed

...

as

...

necessary.

...

12

...

Copyright

...

Space

...

owners

...

and

...

wiki

...

users

...

will

...

not

...

violate,

...

plagiarise,

...

or

...

infringe

...

on

...

the

...

rights

...

of

...

third

...

parties

...

including

...

copyright,

...

trademark,

...

trade

...

secret,

...

privacy,

...

personal,

...

publicity,

...

or

...

proprietary

...

rights.

...

You

...

also

...

agree

...

to

...

post

...

only

...

materials

...

to

...

which

...

you

...

hold

...

copyright

...

or

...

have

...

the

...

appropriate

...

permission

...

to

...

distribute

...

electronically.

...

Space

...

owners

...

have

...

the

...

responsibility

...

to

...

ensure

...

that

...

all

...

content

...

in

...

their

...

spaces

...

complies

...

with

...

the

...

UCL

...

copyright

...

guidelines

...

as

...

laid

...

out

...

on

...

the

...

UCL

...

Learning

...

Technology

...

website:

...

www.ucl.ac.uk/learningtechnology/legal/copyright

...

13

...

Service

...

Change

...

Requests

...

Information

...

Systems

...

are

...

always

...

improving

...

services

...

and

...

all

...

our

...

services

...

undergo

...

constant

...

development.

...

Users

...

are

...

invited

...

to

...

send

...

comments

...

and

...

requests

...

to

...

the

...

Helpdesk.

...

These

...

communications

...

will

...

be

...

brought

...

to

...

the

...

attention

...

of

...

IS

...

Group

...

Managers

...

who

...

consider

...

changes

...

and

...

implement

...

them

...

where

...

appropriate,

...

subject

...

to

...

priority

...

and

...

available

...

resource.

...

14

...

Related

...

Service

...

Elements

...

Related

...

services

...

that

...

either

...

support

...

this

...

service,

...

are

...

supported

...

by

...

it

...

or

...

are

...

complementary

...

to

...

it

...

include

...

IS

...

Network

...

Connectivity

...

Services,

...

IS

...

Infrastructure

...

Services,

...

IS

...

File

...

Store,

...

IS

...

Managed

...

PC

...

Service,

...

IS

...

Information

...

and

...

Support

...

Services.

...

15

...

Charging

...

There

...

are

...

no

...

charges

...

to

...

eligible

...

users

...

for

...

the

...

use

...

of

...

the

...

wiki.

...

Support

...

provided

...

by

...

the

...

Information

...

Systems

...

Training

...

Section

...

and

...

Help

...

Desk

...

is

...

also

...

free

...

of

...

charge.

...

16

...

Service

...

Conditions

...

All

...

use

...

of

...

Communications

...

and

...

Information

...

Technology

...

(C&IT)

...

is

...

governed

...

by

...

the

...

UCL

...

Computing

...

Regulations

...

which

...

is

...

available

...

at:

...

http://www.ucl.ac.uk/UCL-Info/Policy/Computing/Use

...

17 Contact Details

The first point of contact for all queries relating to this service is wiki-support@ucl.ac.uk.

...

See

...

Section

...

8

...

User

...

Support.