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titleMy students are receiving an internal server error or a 404 error when they try to access a Lecturecast video, what can I do?

If your students see an error message like below:

Echo360 Sever Error Message

This likely indicates they do the student does not have permission to view a the Lecturecast video they are trying to access.

Students and staff must click a Lecturecast activity link created by a tutor or course administrator in Moodle, before they can access any URL linked or embedded videos from the associated Lecturecast section.

Note. This guidance does not apply to Lecturecast videos embedded through the Moodle text editor. Videos embedded through the Moodle text editor are visible to students and do not require students to click through an activity link.

The Lecturecast activity link will appear alongside the Lecturecast icon on Moodle, and should display similar to the image below:

Example Lecturecast activity link showing the Lecturecast 'play' icon and the name of the link.

To create a Lecturecast activity link, see the guide Linking Moodle to Lecturecast

For guidance to students, see the student Lecturecast FAQ guide.

For example:

In the Moodle course ECON0001, a tutor or course administrator must create a Lecturecast activity link to the ECON0001 Lecturecast section. The Lecturecast activity link can either be to a home section, i.e. all the ECON0001 Lecturecast videos, or a specific video within a Lecturecast module section e.g. 'Intro to Financial Markets' in ECON0001. 

Students need to first click the activity link to gain access to the ECON0001 Lecturecast section.

Once they click the link, they can subsequently view any embedded or URL linked videos from the ECON0001 Lecturecast section without needing to follow the activity link again.