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1 Document Control

Revision History:

April 2007


Chris Dillon

First-sixth drafts

March 2008


Chris Dillon & Tina Barclay

Seventh draft

April 2008


Chris Dillon

First version

April 2008


Tina Barclay

Second version

May-June 2008


Chris Dillon

Third-fourth version

Sept.-Feb. 2009


Chris Dillon

Fifth-seventh version

Dec. 2010


Chris Dillon

Eighth version

2 Introduction

This document has been drawn up to describe the service staff and students can expect when using the wiki service supported by Information Systems at UCL. It is a communication tool to help manage expectations, clarify responsibilities, and provide an objective basis for assessing service effectiveness.


If you are not happy about how your complaint is handled, e-mail the owner of the space. If you are still unhappy, contact Wiki Support. If you are still unhappy, e-mail abuse@ucl.ac.uk. Objections will be considered and the materials will be removed as necessary.


Space owners and wiki users will not violate, plagiarise, or infringe on the rights of third parties including copyright, trademark, trade secret, privacy, personal, publicity, or proprietary rights. You also agree to post only materials to which you hold copyright or have the appropriate permission to distribute electronically. Space owners have the responsibility to ensure that all content in their spaces complies with the UCL copyright guidelines as laid out on the UCL Learning Technology website: http://www.ucl.ac.uk/learningtechnology/legal/copyright. IPR guidelines are here for staff and here for students. Users of the wiki agree to the following statement (displayed on the UCL Wiki homepage) by adding content: "By contributing to this wiki, you are agreeing that your work will be used as UCL sees fit for educational and commercial purposes."


13 Service Change Requests

Information Systems are always improving services and all our services undergo constant development. Users are invited to send comments and requests to the Helpdesk. These communications will be brought to the attention of IS Group Managers who consider changes and implement them where appropriate, subject to priority and available resource.



14 Related Service Elements

Related services that either support this service, are supported by it or are complementary to it include IS Network Connectivity Services, IS Infrastructure Services, IS File Store, IS Managed PC Service, IS Information and Support Services.


15 Charging

There are no charges to eligible users for the use of the wiki. Support provided by the Information Systems Training Section and Help Desk is also free of charge.


16 Service Conditions

All use of Communications and Information Technology (C&IT) is governed by the UCL Computing Regulations which is available at: http://www.ucl.ac.uk/cert/swg/public/Regulations.html


17 Contact Details

The first point of contact for all queries relating to this service is Wiki Support. See Section 8 User Support.