Moodle Resource Centre

Navigation

Moodle Resource Centre - home

General links

Moodle Home
ISD e-learning site

Under Development (ELE staff only)

Moodle 2 Documentation

Moodle Resources

Skip to end of metadata
Go to start of metadata

This FAQ is to support staff with their use of Moodle at UCL. See also: Student FAQs and Moodle Guides. If your question is not answered here complete the
E-Learning Support Form.

GETTING STARTED

How do I log in?

Use your UCL user ID and password to log into Moodle http://www.ucl.ac.uk/moodle.

[Back to top]

Why can't I log on to UCL's Moodle with my UCL user id and password?

Please note: UCL's Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset.

If your password is not changed it is automatically reset. You will need to go to the ISD Service Desk with a valid UCL ID card to collect a new password. Please note that passwords CANNOT be given out over the phone, unless you have previously registered details using the IS User Authentication System. For more information, look on the web at: https://myaccount.ucl.ac.uk/
Once you have renewed your password we strongly encourage you to register for the User Authentication System that allows you to be identified and new passwords issued over the telephone: https://myaccount.ucl.ac.uk/uas-register
Please send all enquiries and replies to the ISD Service Desk

[Back to top]

How do I request a new Moodle course?

Please fill in this form to request a new course, you should receive a response in four working days.

[Back to top]

What software is required to use Moodle?

We recommend that you use one of the following Internet Browsers:

  • Mozilla Firefox 4 or higher (PC and Mac)
  • Internet Explorer 9 or higher (PC) (Note that Moodle does not work well with IE6 which is still in use on WTS - please use Firefox instead if you are a WTS user).
  • Google Chrome 20 or higher

Some courses may also require you to use the following players or browser players.

Name Description
Adobe Acrobat Reader To view PDF files
[http://www.adobe.com/products/acrobat/readstep2.html ]
Adobe Flash Player To view Flash content on websites
[http://www.adobe.com/products/flashplayer/ ]
Quicktime Player To play Quicktime files
[http://www.apple.com/quicktime/download ]
Real Media Player To play Real audio and video files
[http://www.real.com/playerplus ]
Windows Media Player To play a variety of media files, including Windows Media.
[www.microsoft.com/windows/windowsmedia ]

[
[Back to top]

Where can I find out more about Moodle?

Join the UCL Moodle User Group or the world wide Moodle Community on moodle.org

[Back to top]

How do I update the name or description of my Moodle course?

  1. Log in to Moodle
  2. Navigate to your Moodle course.
  3. Click Settings -> Course Administration -> Edit settings
  4. In the General area, change the text as desired
    • Full name: appears in the top banner
    • Short name: appears in the breadcrumb after My Home > 
    • Summary: appears when students search for your course and in the course description block (if added to your course home page)
  5. Scroll to the bottom of the page and click Save changes.

[Back to top]

How do I add more topic areas (or sections) to my course page?

  1. Log in to Moodle
  2. Navigate to your Moodle course.
  3. Click Settings -> Course Administration -> Edit settings
  4. In the 'Formatting options . . . ' area, change the number of weeks/topics to however many your require.
  5. Scroll to the bottom of the page and click Save changes.

[Back to top]

ACCESS

Why can't students access my course?

You need to make your course available. Courses are set to be unavailable to students at the beginning of the semester to provide you with a private space to develop your course. When you are ready to open your course(s) up to students, you will need to turn on availability through your settings:

  1. Log into Moodle and click on your course
  2. Click Settings -> Course Administration -> Edit settings
  3. In the Availability area, change the Availability to: "This course is available to students"
  4. Scroll down to the bottom of the page and click Save changes

[Back to top]

How do I add people to my course?

We have four main enrolment options:

Portico enrolments are generally a good way of enrolling students on courses, but early in term 1 student data in Portico module lists may be incomplete and/or inaccurate as students take time to make and modify module selections, and departments deal with large numbers of requests.  Therefore you may want to use a combination of Portico enrolments and the Enrolment key to ensure that all students can access your course. Click here to find out how to set an enrolment key.

To request Portico Enrolments for your course click here.

To add staff to courses manual enrolment is the easiest option.

[Back to top]

What is 'guest' access?

Many courses are available for 'guest' access - as a guest you can look at the course content but may not take part in any activities.

Students must make sure that they enrol on a course rather than access it as a guest, otherwise they will miss out on discussion forums and will not be able to participate in any assessments or submit assignments.

[Back to top]

Why can't I find a person that I am trying to enrol on my course?

If the person you are trying to enrol on your course has a middle initial they will not appear in the search results unless you use a % between their first and last names.
E.g. Andrew%Smith (to find Andrew L Smith)

Alternatively, you can search for people using their UCL email address.

[Back to top]

How do I set the course enrolment key (password)?

To allow students to enrol in your Moodle course you can set an enrolment key or password. When students attempt to access your course for the first time they will be prompted to enter this password. They will then be enrolled as a student on your course. It is a good idea to email the students a link to your course, along with the password so they do not need to search for the course in Moodle.

To add an enrolment key:

  1. Log in to Moodle
  2. Navigate to your Moodle course.
  3. Click Settings -> Course administration -> Users -> Enrolment Methods
  4. If you cant see Self enrolment listed as an enrolment method, click on the Add method dropdown and select Self enrolment, otherwise, click on the Self Enrolment Edit icon
  5. In the Self enrolment settings page there are a number of options including the ability to set an Enrolment key (password) for the course, options to set and enrolment period and an option to switch off the default unenrol button (lets a student remove themself from the course). The maximum enrolments can be set and you can even send a welcome message via email when the students self-enrol on the course.
  6. Scroll down to the bottom of the page and click Save changes

Refer to the following Moodle mini guide for further instructions:

For other enrolment options, see the FAQ: How do I add people to my course?
[Back to top]

How can I help non-UCL students and colleagues access Moodle?

One option is to provide 'guest access' to a Moodle course - guests don't need UCL accounts in order to access a course, but they will not be able to participate in forums or assessments.

In order to control who can access your course externally, you will need to create an enrolment key for guests.  For this, set Guest access to Allow guests who have the key. With this, when guests attempt to access your course they will be prompted to enter this enrolment key.  Once they have entered this, they will be able to view your Moodle course as a read only version.  For more information about the enrolment key see our FAQ Section on Setting an Enrolment key.

The other option is to arrange for an IS user account for the non-UCL person; this can be requested via the Services System. There may be an administrative charge for creation and management of the IS user account.

Any intercollegiate students registered on Portico will automatically get UCL userids and so will be able to log into Moodle. If students are not registered on Portico - i.e. if your department is making other arrangements - then they will only be able to get userids by recording the students as visitors using the Services System and expressly requesting user accounts.

[Back to top]

How do I remove a course I no longer need access to?

Navigate to the Moodle course homepage that you wish to unenrol from and in the Administration block choose 'Unenrol me from this course'. You will then need to confirm that you really wish to unenrol. 

[Back to top]


 

RESETTING

How do I reset my course at the end of the year?

Reset allows you to empty a Moodle course of user data, while retaining content, activities and other settings - you will need to do this before the start of term. If you wish you can view a guided tour (screen-cast) to this in Moodle at: http://moodle.ucl.ac.uk/course/view.php?id=5537

  1. Click Settings -> Course Administration -> Reset
  2. Tick the appropriate settings:
    General, Roles, Gradebook and Groups reset options are the standard ones (available for all courses). Depending on the activities used in your course more reset options may appear. For example if you are using the Assignments activity you will also have options for resetting Assignments.
    Warning 1:
    If you are a tutor on the course DO NOT reset the Tutor role or you will un-enrol yourself!!
    You can un-enrol users by selecting the user's role you wish to un-enrol (Role reset options). Use the [Shift] and [Ctrl] keys on your keyboard to select multiple user roles.
    Warning 2:
    Reset HAS NOT been implemented for Books, Wikis, Hot Potatoes Quizzes, Questionnaires and Workshops.
    Any of the above activities should be reset manually. In some cases it is easier to delete and recreate the activity. For example, if you want to empty out a Wiki, you would may prefer to remove it altogether and add a new one.
  3. Scroll to the bottom of the page and click on the 'Reset Course' button.
  4. Click on the 'Continue' button on the next page. Your course has now been reset.
    If you have any problems resetting your course or would like further information please contact E-Learning Environments.

[Back to top]

Does resetting my course remove the content (files, website links etc)?

No, when you reset your course, all of your links to files, websites etc. are maintained. A course reset only removes user data from your course and is usually done at the end of an academic period, before a new cohort of students are enrolled.

[Back to top]

TROUBLESHOOTING

How do I stop receiving so many emails from Moodle?

You can change your email settings so that Moodle only sends you one email every afternoon, containing all of the email notifications from that day. To do this:

  1. Log in to Moodle
  2. Click on your name in the top, right-hand corner of the page.
  3. Click the 'Edit profile' tab.
  4. Where it says 'Email digest type' choose: 'Complete (daily email with full posts)'
  5. Scroll to the bottom of the page and click 'Update profile'.

[Back to top]

When I upload a new version of a file it still shows the old version

Moodle caches files for a short time so they don't need to be downloaded every time an individual tries to view the same file. This means that it can take up to 5 minutes for new versions of the file (with the same name) to be updated in Moodle.

If after 5 minutes the file is still not updating it may be getting cached by your web browser. You will need to clear the cache to see the new version. To do this:
Internet Explorer 8+:

  • Tools > Delete Browsing History...
  • Select Preserve Favorites website data and Temporary Internet Files only
  • Click Delete

Firefox 3+:

  • Tools > Clear Recent History...
  • Time Range to Clear : Everything
  • Select cache only
  • Click Clear Now

[Back to top]

Some of my students (or I) can't open files in Moodle

Sometimes browsers try to open files in the wrong program or one that is not working correctly and this prevents you from opening the file at all. To get around this you can tell your web browser to always ask you what program to use (in Firefox) or check the default program is correct (if you are using Internet Explorer). To do this follow the instructions for the web browser you are using. If you aren't sure what web browser you are using click Help > About to find out (PC only).

Firefox 3.6+:

  • Options > Options... > Applications
  • In the left column, locate the file type that you are having problems opening (e.g. Microsoft Word Document or PDF File)
  • In the right column choose Always Ask from the drop-down list.
  • This will let you save the file to your computer so you can open it directly from your computer, instead of from Firefox directly.

Internet Explorer:

  • Launch Windows Explorer (e.g. Open a folder on your computer such as My Documents)
  • Tools > Folder Options > File Types
  • In the left column, select DOC in the list (to find it quickly type Doc)
  • Click Change...
  • Ensure the correct program is selected in the list of programs
  • Click OK
  • Click Close

Try to view the file again. If this still doesn't work, try using a different web browser.

[Back to top]

Buttons in the text editor aren't doing anything

If you are using Internet Explorer 8 you may need to turn on 'compatibility mode'. 

To do this go to the Tools menu in the top, right corner of the page and click the Compatibility Mode option so a tick displays alongside it. This means it is turned on. 

You may need to refresh your page (click F5) for the editor buttons to start working again.

[Back to top]

OTHER QUESTIONS

What is the difference between the Survey and Questionnaire activities in Moodle?

The Questionnaire allows you to construct your own questions for your students to respond to. The Survey activity provides a predefined set of verified questions for you to assess and stimulate learning in your Moodle course. You cannot add your own questions or change existing questions in the Survey.

If you need to clarify the difference between other Moodle activities click on the question mark icon

to the left of the 'Add an activity...' drop down box.

[Back to top]

How do I link to the common timetable?

The easiest way to link to the UCL Common Timetable is to add the Common Timetable block to your course.

By default this block links to the personal timetable (which requires users to log in) and the Module Timetable. By configuring the block you can also link to a second module (useful if you are running a postgraduate and undergraduate offering of the same course), a degree timetable or a department timetable.

While the block will initially read in the course ID (from the course settings) to display the Module Timetable link, you can override this in the configuration options.

If you want to know how to add or configure a block please see our see our 'Organising blocks' mini-guide.

If you want to link to the timetable within text in your Moodle course, insert the following link (we suggest you place this in a prominent position):

https://cmis.adcom.ucl.ac.uk:4443/timetabling/moduleTimet.do?firstReq=Y&moduleId=*XXXXnnnn*

where XXXXnnnn is the module code (e.g. BIOL1001 or ANTHG307 etc.).

If you want to know how to add a link in Moodle please see our 'How to add links and files' mini-guide.  

[Back to top]

How do I bulk download Moodle assignments?

If you are using Turnitin assignments you can bulk download them from the overview page.

The easiest way to bulk download Moodle assignments (not Turnitin assignments) is to use a Firefox plugin called DownThemAll. You can install it here: https://addons.mozilla.org/en-US/firefox/addon/201/

Once this plugin is installed and you have restarted Firefox:

  • Navigate to your assignment submissions page.
  • Change the Submissions shown per page to be enough to show all assignments on a single page.
  • In the Firefox menu bar choose Tools > DownThemAll! Tools > DownThemAll!...
  • Expand Fast filtering (at the bottom)
  • Enter the comma separated file extensions of the assignments you want to download. E.g. .pdf or .pdf,.doc
  • The number of files that will be downloaded will appear at the bottom of the window alongside Selected links. E.g. you should see something like: Selected links: 58 or 123
  • Choose a folder to save the files in by clicking on the folder icon alongside the Save files in field.
  • Click Start!
  • A new popup window will show you the progress of all file downloads.
  • Once all the files appear with a green tick beside them, your files will have been downloaded to the folder specified.

[Back to top]

Use of Moodle is in accordance with the terms and conditions detailed in the Service Level Definition. A copy of this document can be requested by contacting E-Learning Environments.

Labels:
None
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.